TinyPilot Support Engineer (Remote, Part-Time)

About the role

You'll help customers use TinyPilot's software and hardware products.

Your typical tasks include:

Assist users who request support in TinyPilot's Help Forum.
Assist users who email TinyPilot's support email.
Add and maintain support articles.
Create tutorials for customers (like this one).

The time commitment is 10-20 hours per week.

About the company

TinyPilot makes open-source IT management devices. We're bootstrapped and growing steadily.

The team includes a sole founder, two developers, two staff members who handle fulfillment, and one other support engineer.

Michael Lynch, TinyPilot's founder, is a former Google and Microsoft employee. He now focuses full-time on TinyPilot and writes about software and entrepreneurship stuff on his blog.

Compensation

$40/hr

Location

Remote

Perks

Fully remote work
Flexible hours
Minimal meetings (once a month check-ins)
No on-call rotation
Free TinyPilot Voyager 2a
Work with a growing, bootstrapped startup

Requirements

Strong written English
Comfort with the Linux OS
Comfort with common UNIX utilities (e.g., grep, curl, apt)
At least two hours of overlap with TinyPilot's working hours (9am-6pm, New York time zone)

Nice-to-haves

Experience using a Raspberry Pi
Experience writing bash scripts
Experience using HelpScout

Hiring process

Complete an application form.
If you're a good match, I'll send you a list a of three actual support requests TinyPilot has received, and you'll draft responses.
- This should take 30-60 minutes.
If your sample answers are strong, I'll make you an offer to work on a trial basis at full pay.
- If I decide not to move forward with your application, I'll still provide constructive feedback about the answers you provided.
After a few weeks, we decide whether to continue working together long-term.

To apply

Complete the application form

Michael Lynch, TinyPilot's founder reads every application personally.

If you take the time to write thoughtful answers in your application, I'll send you an individualized note back, even if I decide not to move forward with your application.