TinyPilot Support Engineer (Remote, Part-Time)

About the role

You'll help customers use TinyPilot's software and hardware products. Your typical tasks will include:

Assist users who request support in TinyPilot's Help Forum.
Assist users who email TinyPilot's support email.
Add and maintain support articles.
Create tutorials for customers (like this one).

The time commitment is 10-20 hours per week.

About the company

TinyPilot makes open-source IT management devices. We're bootstrapped and growing rapidly.

The team includes a sole founder, three developers, and two staff members who handle fulfillment.

Michael Lynch, TinyPilot's founder, is a former Google and Microsoft employee. He now focuses full-time on TinyPilot and writes about software and entrepreneurship stuff on his blog.

Compensation

$40/hr

Location

Remote

Perks

Fully remote work
Flexible hours
Minimal meetings (once a month check-ins)
No on-call rotation
Free TinyPilot Voyager 2
Work with a growing, bootstrapped startup

Requirements

Strong written English
Comfort with the Linux OS
Comfort with common UNIX utilities (e.g., grep, curl, apt)
Experience using a Raspberry Pi

Nice-to-haves

Experience using Ansible
Experience writing bash scripts
Experience maintaining a bare-metal server
Experience using HelpScout

Hiring process

Apply via email
If you're a good match, I'll send you a list a of three actual support requests TinyPilot has received, and you'll draft responses.
- This should take 30-60 minutes.
If your sample answers are strong, I'll make you an offer to work on a trial basis at full pay.
- If I decide not to move forward with your application, I'll still provide constructive feedback about the answers you provided.
After a few weeks, we decide whether to continue working together long-term.

To apply

Email Michael Lynch, and include:

A note explaining why you'd be a good match for this work
- You'll have a much higher chance of a follow-up if you discuss specific details of TinyPilot and the role.
Your resume
(optional) A link to your blog, ServerFault profile, or any other online example of you providing technical advice.

I (Michael) am reading every application personally. If you take the time to write me a note about this specific position, I'll send you an individualized note back, even if I decide not to move forward with your application.