TinyPilot Support Engineer (Remote, Part-Time)

Last updated: August 10, 2022

About the role

You'll help customers use TinyPilot's software and hardware products.

Your typical tasks include:

  • Assist users who request support in TinyPilot's Help Forum.
  • Assist users who email TinyPilot's support email.
  • Add and maintain support articles.
  • Create tutorials for customers (like this one).

The time commitment is 10-20 hours per week.

About the company

TinyPilot makes open-source IT management devices. We're bootstrapped and growing steadily.

The team includes a sole founder, two developers, two staff members who handle fulfillment, and one other support engineer.

Michael Lynch, TinyPilot's founder, is a former Google and Microsoft employee. He now focuses full-time on TinyPilot and writes about software and entrepreneurship stuff on his blog.

Compensation

$40/hr

Location

Remote

Perks

  • Fully remote work
  • Flexible hours
  • Minimal meetings (once a month check-ins)
  • No on-call rotation
  • Free TinyPilot Voyager 2
  • Work with a growing, bootstrapped startup

Requirements

  • Strong written English
  • Comfort with the Linux OS
  • Comfort with common UNIX utilities (e.g., grep, curl, apt)
  • At least two hours of overlap with TinyPilot's working hours (9am-6pm, New York time zone)

Nice-to-haves

  • Experience using a Raspberry Pi
  • Experience writing bash scripts
  • Experience using HelpScout

Hiring process

  1. Complete an application form.
  2. If you're a good match, I'll send you a list a of three actual support requests TinyPilot has received, and you'll draft responses.

    • This should take 30-60 minutes.
  3. If your sample answers are strong, I'll make you an offer to work on a trial basis at full pay.

    • If I decide not to move forward with your application, I'll still provide constructive feedback about the answers you provided.
  4. After a few weeks, we decide whether to continue working together long-term.

To apply

Michael Lynch, TinyPilot's founder reads every application personally.

If you take the time to write thoughtful answers in your application, I'll send you an individualized note back, even if I decide not to move forward with your application.