Truck rolls eat margin. TinyPilot helps keep recovery remote.
For most MSPs, the expensive part of an outage is not fixing the system. It's getting access to it.
When Windows won't boot, BitLocker appears, a BIOS setting needs to be changed, or a system disappears from RMM, recovery often starts with a truck roll.
TinyPilot gives MSPs browser-based KVM over IP and serial console access for those situations, allowing technicians to reach customer systems remotely when traditional management tools cannot.
TinyPilot helps MSPs reach systems stuck at BitLocker, BIOS, boot menus, and recovery screens.
Ready to deploy TinyPilot? See Voyager 3 →Why MSP environments are difficult
MSPs rarely operate in clean, standardized environments.
One customer may have enterprise hardware with iDRAC or iLO. Another may be running critical workloads on a workstation under someone's desk. Some sites have modern infrastructure. Others have aging appliances, consumer hardware, and no onsite technical staff.
Customer environments often include:
- Small business servers without iDRAC, iLO, IPMI, or BMC
- Remote branch offices
- Dental and medical practices
- Retail locations
- NVRs and security systems
- Vendor appliances
- Back-office PCs performing critical functions
Customer environments are rarely standardized. TinyPilot helps MSPs maintain access across systems with and without built-in remote management.
When systems are healthy, RMM, RDP, SSH, and vendor tools work well. Problems begin when those tools never come online.
At that point, the challenge is no longer fixing the issue. The challenge is reaching the system.
Why MSPs standardize on out-of-band access
Every truck roll carries a cost: travel time, scheduling, site access, and recovery work that could often be performed remotely if access remained available.
Fewer onsite visits mean faster response times, better technician utilization, stronger margins, and better service for customers.
The challenge is that every customer environment is different. One system may have iDRAC. Another may have iLO. Another may require serial access. Another may have no remote management at all.
Legacy tools can add more friction: outdated Java-based interfaces, difficult setup, inconsistent browser support, poor mouse alignment, video instability, expensive proprietary cables, separate serial and KVM modules, and device sprawl across customer sites.
TinyPilot helps MSPs reduce that variability with a consistent, browser-based recovery workflow across mixed systems. Technicians can access systems without installing Java, browser plugins, or special client software.
Access, standardization, and automation
Access
TinyPilot provides browser-based keyboard, video, and mouse access to BIOS screens, boot menus, recovery environments, installers, and failed systems.
Standardization
Instead of maintaining different recovery procedures for every customer, hardware vendor, and site, MSPs can deploy a consistent out-of-band access layer across servers, workstations, appliances, and specialty systems.
TinyPilot combines KVM over IP and serial console access in a single device, helping teams reduce tool sprawl across customer environments.
Automation
Once access is standardized across systems, automation becomes possible.
With the Automation License, TinyPilot can capture screenshots, detect known states, send keyboard input, and support automation workflows for physical systems that do not expose a clean API.
Learn more about TinyPilot Automation →
Common MSP workflows
- BitLocker recovery
- Failed boot troubleshooting
- BIOS configuration
- OS installation and recovery
- Branch office support
- Supporting systems without BMC
- Recovering systems after failed updates
- Troubleshooting vendor appliances
- Serial console access for supported network and infrastructure devices
Trust and security
A KVM over IP device is one of the most privileged systems on your network. It can access BIOS settings, boot menus, recovery environments, and operating systems before login.
When deploying a KVM over IP solution, trust in the vendor is just as important as the technology itself.
TinyPilot is a U.S.-based company with direct technical support, public product documentation, established distribution partners, transparent security practices, and a 12-month hardware warranty.
Learn more about our Trust & Transparency commitment →
Security and procurement
- Available through CDW, Insight, SHI, DigiKey, KVM Switches Online, Amazon Business, and other procurement channels
- LAN-first architecture
- HTTPS access
- User authentication and role-based access control
- No software required on the target system
- No inbound ports required when used with Zero Trust overlays
- Compatible with Tailscale, ZeroTier, and NetBird
Frequently asked questions
Does TinyPilot replace RMM?
No. TinyPilot complements RMM. RMM works well when the operating system is healthy. TinyPilot is designed for the situations where those tools cannot reach the system.
Does TinyPilot work when Windows is unavailable?
Yes. TinyPilot can provide access before the operating system loads, including BIOS screens, boot menus, and recovery environments.
Do I need enterprise server hardware?
No. TinyPilot is particularly useful for systems that do not include iDRAC, iLO, IPMI, or another built-in management interface.
Does TinyPilot require cloud access?
No. TinyPilot is LAN-first and can be deployed using your preferred secure access architecture.
Why not rely on iDRAC, iLO, or built-in remote management?
Those tools work well when they are available and properly configured. The challenge for many MSPs is that customer environments are rarely standardized. TinyPilot provides a consistent recovery workflow across mixed hardware, vendors, and sites.
Start with TinyPilot in your MSP workflow
TinyPilot helps MSPs keep more recovery work remote when RMM, remote desktop, and vendor tools cannot reach the system.
You can purchase TinyPilot directly, or contact us if you're evaluating TinyPilot across multiple customer environments.