How much are recovery incidents eating your margin?

Truck rolls eat margin, and so do the recovery incidents that don't need a visit. Flat-fee server management means that cost comes out of your margin, not your client's invoice. Estimate how much margin you could preserve and how quickly Voyager 3 could pay for itself.

Your assumptions

What you charge per managed server each month.
How many servers you manage in this rollout. Scales monthly revenue, recovery incidents, truck rolls, device cost, and optional Automation License cost.
How incidents and truck rolls relate

Recovery incidents are every hands-on recovery event. Truck rolls are the subset that require an onsite visit. Example: 4 recovery incidents and 1 truck roll means 3 were handled remotely and 1 needed a visit.

All boot, BIOS, network, or console recovery events, remote and onsite.
How many of those incidents currently need an onsite visit. Cannot exceed recovery incidents.
How labor hours are counted

Hour estimates apply to every recovery incident. The calculator uses the difference between your time today and with console access to estimate labor margin preserved.

Average hands-on time per recovery incident today, including remote troubleshooting and coordination.
Expected hands-on time per recovery incident, often about an hour or less.
Applied to hours saved on all recovery incidents. Incident response is assumed included in your flat monthly fee.
Additional flat cost per avoided onsite visit: travel, mileage, scheduling, and opportunity cost. This is added on top of labor savings, not multiplied by hours.
Changing this updates the editable device price.
MSP Partner Program discount is applied in the results.
Keep 0 if you absorb the device cost.
Models faster recoveries and fewer incidents through automated monitoring and scripted maintenance. Annual subscription: $149 for 1–3 devices, $799 for 4–20, $1,999 for 21–50, or $40 per device for 51+. Subtracted from year-one margin when checked.

Want help applying this to your MSP?

Send your calculator results to our team, and we’ll help you evaluate where TinyPilot could reduce onsite recovery work across customer environments.